Privacy Policy
Last updated: 2 July 2026
This Privacy Policy explains how Sail Renovate Ltd ("we", "us", "our") collects, uses, stores, and protects your personal data when you visit our website at sailrenovate.co.uk or contact us about our services. It is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Please read this policy carefully. By using our website or submitting an enquiry, you confirm that you have read and understood how we handle your personal data.
1. Who We Are
Sail Renovate Ltd is the data controller responsible for your personal data.
Company name: Sail Renovate Ltd
Registered address: Bristol, United Kingdom
Email: team@sailrenovate.co.uk
Phone: 0117 476 7858
If you have any questions about this policy or wish to exercise your rights, please contact us using the details above.
2. What Personal Data We Collect
We may collect and process the following personal data:
- Identity data: first name, last name
- Contact data: email address, phone number
- Project data: information you provide about your property or project in enquiry forms
- Financial data: bank account and payment details necessary for processing transactions relating to our services
- Insurance data: if relevant to a reinstatement claim, details of your insurance policy, claim references, and correspondence with loss adjusters
- Technical data: IP address, browser type and version, time zone, browser plug-in types, operating system, and other technology on the devices you use to access this website
- Usage data: information about how you use our website, including pages visited and time spent
- Communications data: records of correspondence if you contact us by email, phone, or via our website contact form
We do not collect any special category data (such as health information, racial or ethnic origin, or religious beliefs) unless you voluntarily provide it in connection with a specific project requirement.
3. How We Collect Your Personal Data
- Direct interactions: when you complete our online contact form, call us, or email us
- Automated technologies: when you browse our website, we may automatically collect technical and usage data using cookies and similar technologies (see Section 8 below)
- Third parties: we may receive data from analytics providers such as Google Analytics, or from referral sources such as search engines
4. How We Use Your Personal Data
We use your personal data for the following purposes, relying on the lawful bases set out in the UK GDPR:
| Purpose | Lawful Basis |
|---|---|
| To respond to your enquiry and provide information about our services | Legitimate interests / Pre-contractual steps |
| To provide renovation, reinstatement, or maintenance services you have engaged us for | Performance of a contract |
| To send you a quote or estimate for proposed works | Pre-contractual steps |
| To manage our relationship with you, including scheduling and project updates | Performance of a contract |
| To comply with legal and regulatory obligations (e.g. building regulations, insurance requirements) | Legal obligation |
| To improve our website and services using aggregated analytics data | Legitimate interests |
| To send you marketing communications (only where you have opted in) | Consent |
5. Who We Share Your Data With
We do not sell your personal data. We may share it with the following categories of third party where necessary:
- Subcontractors and tradespeople engaged to carry out works on your property
- Insurance companies and loss adjusters involved in a reinstatement claim
- IT and hosting service providers who support our website and business systems
- Professional advisers such as solicitors, accountants, or surveyors
- Regulatory authorities or law enforcement where we are legally required to disclose information
6. International Transfers
We store and process your data within the United Kingdom. Where any third-party service providers are located outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements, such as the use of the UK International Data Transfer Agreement (IDTA) or adequacy regulations.
7. How Long We Keep Your Data
- Enquiry data (where no contract is formed): up to 12 months from the date of enquiry
- Contract and project data: 6 years from completion of the project, in line with the Limitation Act 1980
- Financial and invoicing records: 6 years, as required by HMRC
- Insurance reinstatement records: up to 12 years where longer limitation periods may apply to latent defects claims
8. Cookies
Our website uses cookies — small text files placed on your device — to help us provide and improve our service. We use the following types of cookies:
- Strictly necessary cookies: required for the website to function, such as session management. These cannot be disabled.
- Analytics cookies: we may use Google Analytics to understand how visitors use our site. This data is aggregated and anonymised. You can opt out via Google's opt-out tool.
- Functional cookies: used to remember your preferences and improve your experience.
You can control and delete cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website. For more information, visit www.aboutcookies.org.
9. Your Rights Under UK GDPR
Under UK data protection law, you have the following rights:
- Right of access: to request a copy of the personal data we hold about you (a Subject Access Request)
- Right to rectification: to request correction of inaccurate or incomplete data
- Right to erasure: to request deletion of your data where there is no legitimate reason for us to continue processing it
- Right to restrict processing: to ask us to suspend processing of your data in certain circumstances
- Right to data portability: to receive your data in a structured, commonly used, machine-readable format
- Right to object: to object to processing based on legitimate interests or for direct marketing
To exercise any of these rights, please contact us at team@sailrenovate.co.uk. We will respond within one calendar month. We may need to verify your identity before processing your request.
You also have the right to lodge a complaint with the UK supervisory authority, the Information Commissioner's Office (ICO), at www.ico.org.uk or by calling 0303 123 1113.
10. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These include password protection, encrypted communications (HTTPS), and restricted access to personal data within our organisation.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before providing any personal data.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The current version will always be available on this page. Where changes are material, we will take reasonable steps to notify you.
13. Contact Us
For any questions, requests, or complaints regarding this Privacy Policy or our data practices, please contact us:
Sail Renovate Ltd
Bristol, United Kingdom
team@sailrenovate.co.uk
0117 476 7858